NBN is coming to the North Shore

NBN is coming to the North Shore

One question i get asked all the time is ‘When can I get the NBN?’ Well, I would like to answer that question by letting you know about a fantastic free offer To bring you this offer, I have teamed up with Astron Communication & Information Services. Astron is a Retail Service Provider of the NBN located in North Sydney, that has been serving Australian Homes & Businesses for over 20 years and has recently been taken over by new management. The health check takes about 30 – 60 minutes with one of my technicians and covers • Upload / download speed tests • Modem port speeds • WiFi speeds • NBN ready date • NBN network technology type • NBN data and voice plan options You will receive a detailed report with the health check results and all you need to know about getting the best out of the NBN rollout. If you would like to book in a time, please all Astron on 1300 72 42 72 You can also call CT North Sydney on 1300 883 421 should you have any questions Kind regards Gavin McInnes...
7 Deadly IT signs

7 Deadly IT signs

The 7 Deadly Signs You Should Never Ignore We have all done it, we have all ignored some very blatant signs that something is wrong with our computer. Unfortunately, this often means we put off calling tech support until we have a real emergency. To help stop any future emergencies here are our 7 deadly signs of impending computer disaster Regular pop up messages; This generally means you need to run some system updates on your computer. Your computer is running very slow; This can be a sign of a hard drive starting to fail needing replacement before it fails Your system regularly freezes up and forces a reboot for no apparent reason; This may mean you are running out of space & your system may need a cleanup. You face the “Blue screen of Death” or a blank black screen; This generally happens with older systems and can mean either sectors on your disk are failing or that a malware is the operating system . An application closes without warning; it could mean you don’t have the latest version of the application or that your operating system is not compatible with the version you are using. Your system is making noises; Any unusual noise should be looked at right away, clicking or whirring are signs like future failure. Blinking or flashing screens; Screen resets in the middle of using applications may mean your video card or graphics chip is failing. If you see any of these signs your best bet to save time and grief is to give us a call. Call your local Computer Troubleshooters now we...
Cryptolocker

Cryptolocker

Unfortunately one of the things that I spend way too much thought and energy dealing with is the scourge of Ransomware-Cryptolocker criminals out there targeting your pc Most of you will be aware of what Cryptolocker, is but if you have been living on another planet for the last few years. there has been a lot written about it. I won’t re-invent the wheel so here is a good article by our beloved ABC Now, what can you do about it ? Apart from the obvious, take care not to click on suspicious links or attachments in emails. [backup and disaster recovery plan] The best thing you can do is have a rock solid backup plan, even if you are a single computer business running from home you need to have a backup and recovery plan, in-fact it’s the single laptop businesses that so often don’t do this properly. Businesses like this can be devastated by a disaster such a ransomware attack, hardware failure or loss of hardware   Recovery If a disaster occurs, the more recovery options that we have available the better It’s not enough to just switch on windows backup and forget about it In my experience there is no such thing as a completely automatic backup system that requires no checking or input, such a thing simply does not exist. Unfortunately I have had many people call me after a disaster occurs saying something like ‘my old IT guy said my backups were working’ then when I check we have not had a successful backup in 12 months What do we recommend? Well every business...
Keeping it Clean!

Keeping it Clean!

It is easy to see the colossal mess that can quickly pile up in the office kitchen when you are busy. Just a few days of neglecting the rubbish and suddenly your office kitchen has become a health hazard. Seriously, how long has that leftover slice of Christmas cake been sitting there? Hey, there’s not a single clean coffee cup to be found on the shelf! Unfortunately, most of us who work in an office environment are familiar with that type of kitchen experience. In reality, a similar fate can befall your office computers. If you neglect a regular schedule of computer updates and maintenance, messy problems will soon start piling up. A disorganized office supply room or a dirty kitchen is bad enough, but never forget that your computers handle your business’ most important assets: accounting, financial records, communications and client information Keeping It Clean – Inside and Out! Remember that keeping the outside of your computers clean isn’t just about aesthetic appeal. Routine cleaning, especially the removal of dust, can keep your computer from overheating and damaging the hard drive and other components. It’s important. Perhaps even more important than a dust-free keyboard, is keeping your computer’s internal “nuts and bolts” in working order. To keep your computers in tip top shape, we strongly recommend the following guidelines: Step 1: Keep your computer up to date. Both Mac and Windows release regular security updates for your operating system. These updates are generally set to run automatically. If you aren’t sure if the updates are complete or if you have disabled the automated updates, follow these guidelines: Windows...

Have you tried Remote IT Support for your Business?

Not that long ago the term “remote” generally referred to something far removed in space or time. The term was used to describe anything from distant cousins to someone living in a cabin in the middle of nowhere. Definitions certainly change over time. Currently, the term remote is most commonly used in the context of technology. Nearly all household gadgets ranging from our flat screen entertainment units to garage doors openers are operated via hand held remote control devices. In the realm of computers and smartphones there is remote access; remote support; remote desktop; remote iPhones; remote backups, remote monitoring and management; etc. Many of these services and features have enhanced the efficiency of daily life to the point that it’s hard to remember a time before remote technology. Let’s review what remote support is and how it can benefit your business What is Remote Support? Remote support enables a technical support representative to access an end-user’s computer via a secure internet connection. The technician who is working from a remote location could be sitting in front of a computer across town or on the other side of the country. The end-user permits access to their computer and this enables the technician to diagnose problems, perform repairs and handle updates. Using remote support, the computer never moves and no one even needs to get up from their chair. Another facet of remote support is screen sharing. Screen sharing enables both the technician and the end-user to have access to the desktop at the same time. On the shared computer screen, the technician types the next steps in the process...

Is Your Business Protected by a Remote Monitoring and Maintenance Solution?

Have you recently heard that techy acronym RMM tossed around and felt clueless? If you aren’t sure exactly what RMM is or what it does, here’s a brief explanation: Managed Service Providers (MSP) employ Remote Monitoring and Maintenance (RMM) tools to manage their clients’ IT systems and equipment. RMM can be described as a collection of IT tools that are loaded onto a client’s workstations and servers to gather information. These RMM tools collect information on a variety of issues such as functionality, maintenance schedules and the detection of problems, and then automatically reports the details back to the MSP at a remote location. How Does RMM Work? If that brief description of RMM still makes it a little difficult to envision, consider credit monitoring services as a comparable type of service. Credit monitoring services are based on the continuous monitoring of a customer’s credit status. Many of us use credit monitoring services to prevent identity theft, fraud and to stay informed about any changes in our credit reports. If there is any suspicious activity within a customer’s account, the credit protection service alerts the customer within 24 hours. The alert can come via an e-mail that states, “Hello Customer – please verify that you used your credit card last night to buy $3000 worth of shoes at a resort in the Bahamas.” Good to know, right? Additionally, the monitoring service keeps you informed about inquiries on your credit report, late payments and changes to your credit rating. These automated alerts enable consumers to take swift action as needed. Other widely used monitoring services include messages from your health...