Have you recently heard that techy acronym RMM tossed around and felt clueless? If you aren’t sure exactly what RMM is or what it does, here’s a brief explanation:

Managed Service Providers (MSP) employ Remote Monitoring and Maintenance (RMM) tools to manage their clients’ IT systems and equipment. RMM can be described as a collection of IT tools that are loaded onto a client’s workstations and servers to gather information. These RMM tools collect information on a variety of issues such as functionality, maintenance schedules and the detection of problems, and then automatically reports the details back to the MSP at a remote location.

How Does RMM Work?

If that brief description of RMM still makes it a little difficult to envision, consider credit monitoring services as a comparable type of service. Credit monitoring services are based on the continuous monitoring of a customer’s credit status. Many of us use credit monitoring services to prevent identity theft, fraud and to stay informed about any changes in our credit reports. If there is any suspicious activity within a customer’s account, the credit protection service alerts the customer within 24 hours. The alert can come via an e-mail that states, “Hello Customer – please verify that you used your credit card last night to buy $3000 worth of shoes at a resort in the Bahamas.” Good to know, right?

Additionally, the monitoring service keeps you informed about inquiries on your credit report, late payments and changes to your credit rating. These automated alerts enable consumers to take swift action as needed. Other widely used monitoring services include messages from your health care provider reminding you that it’s time for your annual physical and lab tests. If we didn’t get those proactive reminders, we might forget to make the appointment for our car’s oil change or the dog’s rabies shots at the vet’s office.

RMM is a somewhat similar type of service in that it is continuously monitoring the “health” of your technology. RMM is not only looking for problems, inefficiencies and viruses, it enables technicians to actually conduct repairs from a remote location. Plus RMM not only monitors workstations and servers, but also firewalls, printers, and mobile devices. The RMM reporting system is so efficient that the MSP can often correct a problem before you are even aware of the issue. RMM also automates scheduled maintenance tasks such as managing and deploying operating system updates; defragmenting hard disks; sending backup verifications; running antivirus application updates and more. With a RMM solution in place, the System Administrator no longer needs to think about a schedule for maintenance,systems